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Download	Revision Date	Description
User Manual	10/2022	User Manual of HeBROS

Frequently Asked Questions

(A) Overview

1. What kinds of information are available under the "HeBROS" system?
2. Where can I view the electronic form of building records?
3. How often will the records be updated?
4. What should I do if I cannot find the building(s) in the "HeBROS" system?
5. What should I fill-in in the "Declaration" page?
6. Are there any delivery services available for issue of hardcopies of documents available in "HeBROS" system?
7. Is there any time limit for the inspection of records on the web site?

(B) Charges

8. Do I have to pay for the services provided by the "HeBROS" system?
9. How do I pay?
10. What can be done if I cannot login to the PPS?

11. How can I become a registered user?
12. What can I do if I want to change my personal particulars?
13. What can I do if I have lost my password?

(D) System requirement

14. What are the system requirements for using HeBROS?
15. What browsers are supported by the HeBROS?
16. What is the recommended display resolution for the HeBROS?
17. Do I need to install any software to facilitate my surfing over HeBROS?
18. Can the system function properly when a new operating system or browser is released?
19. Other settings required?

(E) System Error Message

20. Why do I sometimes get a blank page of a "Error 500" message?
21. I always receive the pop-up screens warning me about security. How should I get rid of it?

(A) Overview

1. What kinds of information are available under the "HeBROS" system?

The information available in the HeBROS system are the latest approved plans, structural calculations and related documents of completed buildings in Housing Authority owned and divested properties.

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2. Where can I view the electronic form of building records?

You may access the HeBROS system via the Internet (https://eservices.housingauthority.gov.hk/hebros/ ) for viewing the building records and place order for copy any time. Alternatively, you may also call (telephone number: 3162 0621) for reserving specified time to view the building records and place order for copy during opening hours (0900-12:30 and 13:30-1700 from Monday to Friday except public holidays), and visit our service counter (Address: 8/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, Kowloon) according to the reserved time.

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3. How often will the records be updated?

We strive to include all the newly completed building projects as soon as possible.

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4. What should I do if I cannot find the building(s) in the "HeBROS" system?

Please try all the searching parameters in the "HeBROS" system. If the building still cannot be found, you may wish to check whether the building in question is a building issued with Occupation Permit by the Housing Department (HD). Some of the building records being kept by HD might be available in paper form. You are welcome to approach our service counter (Address: 8/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, Kowloon) for assistance.

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5. What should I fill-in in the "Declaration" page?

In the Declaration, you should declare the purpose of inspecting records and ordering copies. All information obtained from the system shall not be used for any purpose other than the purpose as specified.

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6. Are there any delivery services available for issue of hardcopies of documents available in "HeBROS" system?

Yes. However, the delivery service is only available to orders with the total weight not more than 2 kg (for reference, 2kg will have approx 20 nos. of A0 plans or 360 nos. of A4 documents). After placing order for copying, you can select "By courier service" among the methods of collection as provided in the "HeBROS" system. HD will arrange the delivery of the ordered copies to the local address provided by you.

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7. Is there any time limit for the inspection of records on the web site?

Upon payment of the prescribed fee, you will be permitted to inspect the selected file for each and every application within a 72-hours period.

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(B) Charges

8. Do I have to pay for the services provided by the "HeBROS" system?

Yes. Separate fees will be charged for both viewing and/or printing of building records. [Please click the icon Price List for the schedule of fee payments.]

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9. How do I pay?
- 1) You can pay on Internet by using PPS service. You must open an Internet PPS Account beforehand at any nearby PPS Registration Terminal (PPS Registration Terminals can be found at http://www.ppshk.com/hkt/prt/Web/en/) and obtain an 8-digit Internet PPS Account Number and password for making PPS payment on-line.
- 2) You can also pay by credit card online (VISA/Master Card/JCB/UnionPay).
- 3) You can also pay by cheque, payable to 「香港房屋委員會」或 Hong Kong Housing Authority.
- 4) You can also pay by Faster Payment System (FPS).
- 5) You can also pay by Mainland China’s Licensed Digital Wallets (WeChat Pay/Alipay/UnionPay Wallet).
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10. What can be done if I cannot login to the PPS?

Please click here for details of system requirements for PPS.

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11. How can I become a registered user?
You have to register as a User before you can inspect plans or documents on this system or place orders for hardcopies of the selected plans and documents. You can apply for registration as a User by online user registration. After gaining access to the "HeBROS" system (https://eservices.housingauthority.gov.hk/hebros/), please select "Free Registration", complete the e-application form, attach proof of Hong Kong address (such as electric bill, water bill, etc) and submit the completed e-application form via the Internet. An email for account activation will be sent to you after registration. Once you have activated your account and set up your password, you can then login to the "HeBROS" system.

To activate the user account:
- Click on the link in the activation email and go to HeBROS;
- On the "Activate My Account" page, fill in the user's telephone number; and
- Set the own password
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12. What can I do if I want to change my personal particulars?

You may change your personal particulars in the "My Profile" page in "HeBROS".

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13. What can I do if I have lost my password?

You should notify "HeBROS" helpdesk immediately for help. Contact telephone no.: 3162 0621 or email address hebros_cs@housingauthority.gov.hk

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(D) System requirement

14. What are the system requirements for using HeBROS?
The HTML 5 standard has been applied to the webpages on HeBROS Homepage, and users can access them with any browser that complies with the standard. But exactly how a webpage is displayed differs between browsers, computers and operating systems.
- Hardware and Software Minimum Requirements
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15. What browsers are supported by the HeBROS?

The HeBROS is best viewed with Mozilla Firefox, Google Chrome and Safari.

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16. What is the recommended display resolution for the HeBROS?

The HeBROS is best viewed at 1920 x 1080. Other resolutions are also supported.

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17. Do I need to install any software to facilitate my surfing over HeBROS?

No.

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18. Can the system function properly when a new operating system or browser is released?

When a new operating system or browser is released to the public, the Government needs to conduct compatibility tests to ensure proper function of the online services on the new operating system or browser. When compatibility issues arise, we may need to modify the online services. The whole process of modification and testing may take a few months to complete.

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19. Other settings required?

Firewall Settings

Since all SSL applications must be running via port "443" at firewall level, you have to ensure your installed firewall does not restrict the use of port "443". If you are trying to access this service at your office network, you may have to consult your technical department.

Pop-Up Blocker

Since this ViewOnePro is running on pop-up window, you must ensure your browser does not suppress pop-up windows. Common ad-blocking / pop-up blocking software include Norton Internet Security and various web assistant toolbars, namely Yahoo! Companion Toolbar, Google Toolbar, MSN Toolbar, My Web Search Toolbar, Myway Speedbar, AltaVista Toolbar, Alexa toolbar, etc. You are suggested disabling pop-up blocking function temporarily in order to access this application.

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(E) System Error Message

20. Why do I sometimes get a blank page of a "Error 500" message?

This might happen occasionally when the Internet traffic is too busy. Please try again. If this happens frequently, please consider waiting for an hour to two before retrying.

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21. I always receive the pop-up screens warning me about security. How should I get rid of it?

HeBROS online services make use of certificates issued by the Hongkong Post. You should configure your browser to recognize certificates issued by the Hongkong Post. Please visit the following page to download and install the Hongkong Post Root CA Certificates as illustrated below.

Download the root certificate of Hongkong Post http://www.hongkongpost.gov.hk/product/download/root/index.html

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