The content available in this website, including but not limited to all text, data, programmes, graphics, photographs and videos are subject to copyright owned by the Hong Kong Housing Authority (HA). Except as expressly permitted herein or where prior written authorisation is obtained from the HA, any reproduction, adaptation, distribution, dissemination or making available of such copyright works to the public is strictly prohibited.

Users are permitted to download the materials in this website and store them in local computers, provided that this is solely for personal or non-commercial use, and provided further that this copyright notice is downloaded at the same time. Users should note that this permission only applies to HA copyright materials, but not third party copyright materials.


The information contained in this website is compiled by the Hong Kong Housing Authority (HA) for general information only. While the HA endeavours to ensure the accuracy of this general information, no statement, representation, warranty or guarantee, express or implied, is given as to its accuracy or appropriateness for use in any particular circumstances.

This website may contain information contributed by other parties. Users may also link from this website to sites provided by others. The HA expressly states that it has not approved or endorsed the information provided by others in this website or any other sites linked to this website and the HA accepts no responsibility for such information.

The HA is not liable for any loss or damage whatsoever arising out of or in connection with any information in this website. The HA reserves the right to change the information in this website without giving prior notice.


The content available in this website, including but not limited to all text, data, programmes, graphics, photographs and videos are subject to copyright owned by the Hong Kong Housing Authority (HA). Except as expressly permitted herein or where prior written authorisation is obtained from the HA, any reproduction, adaptation, distribution, dissemination or making available of such copyright works to the public is strictly prohibited.

Users are permitted to download the materials in this website and store them in local computers, provided that this is solely for personal or non-commercial use, and provided further that this copyright notice is downloaded at the same time. Users should note that this permission only applies to HA copyright materials, but not third party copyright materials.

  • collect adequate, but not excessive, personal data by lawful and fair means only for lawful purposes related to HA/HD's functions or activities;
  • take all reasonably practicable steps to ensure that the personal data collected or retained are accurate, having regard to the purposes for which they are to be used;
  • take all reasonably practicable steps to ensure that the personal data are not kept longer than is necessary for the purposes for which they are to be used;
  • use the personal data collected only for purposes or directly related purposes for which the data were to be used at the time of collection, unless the individual concerned has given express consent for a change of use or such use is permitted by law;
  • take all reasonably practicable steps to ensure that personal data are protected against unauthorised or accidental access, processing, erasure or other use;
  • take all reasonably practicable steps to ensure that a person can be informed of the kinds of personal data that HA/HD holds and the purposes for which the data are to be used; and
  • permit persons to access and correct personal data of which they are the data subjects and process any such access/correction requests in a manner permitted or required by law.

    • Types of Personal Data Held

    In discharge of its business and functions, HA/HD holds four broad categories of personal data, namely (a) employment-related personal data, (b) customer data, (c) business associate data, and (d) personal data kept by HA Secretariat.


    Main Purposes of Keeping Personal Data

    1. Employment-Related Personal Data
      For recruitment and human resource management purposes, relating to such matters as employees' appointment, promotion, employment benefits, termination, performance appraisal and discipline, etc.
    2. Customer Data
      For the purposes of processing applications for public rental housing under different schemes / interim housing / cottage area permits, loan / subsidies / allowance / refunds and follow up services; and handling of offences in public housing estates, etc.
    3. Business Associate Data
      For business related purposes in relation to services HA/HD currently / prospectively / formerly engages / engaged.
    4. Personal Data kept by HA Secretariat
      For purposes which vary with nature of records, such as (i) administrative purposes in relation to the execution and functions of HA Committees / Sub-committee meetings; (ii) handling appeal cases submitted to the HA Appeal Panel; and (iii) public enquiries, etc.

    Collection of Personal Data when You Visit our Website

    HA/HD will record visits to this website without collecting any personally identifiable information of users. Such general statistics are collected for the compilation of statistical reports and the diagnosis of problems concerning computer systems to help us improve this website.
    Cookies are used to save user preferences on their computers. No personally identifiable information would be collected and saved. Users may opt for not accepting cookies by changing browser settings. Under such circumstances, user preferences could not be saved and user experience may be affected.
    When you visit this website, your internet protocol address will be identified and logged automatically in our server log files, along with the browser type and the pages that you viewed. Server logs are used to compile statistics on the usage levels of the website without collecting any personally identifiable information of users.

    For different purposes and at different times you may be invited to provide personal data to us through this website on a voluntary basis. Personal information may include name, e-mail address, telephone number, fax number and mailing address. We will specify the collection purpose and intended usage of your data when you are invited to provide such information and advise you how you may request access to or correction of the personal data provided.
    We use SSL protocol to encrypt data during network transmission to protect your personal data. All personal data you provide to us via this website are secured, and access to them is restricted to authorised personnel only.

    Search service on this website is provided by an independent contractor of the Government. We are advised by the independent contractor that it does not collect personally identifiable information while serving search results through this website. The independent contractor will share the anonymous data it collects through the search service with the Government for compiling traffic analysis on government websites. The Government will not match the data obtained from any such search activity with any personal data possibly held by the Government.


    Data Access / Correction Requests

    Requests for access to personal data held by HA/HD may be made

    1. by filling out a data access request form which can be obtained in the HA Library at 5/F., Block 4, HA Headquarters; or
    2. by letter addressing to:Departmental Data Protection Officer
      Housing Department
      Housing Authority Headquarters
      33 Fat Kwong Street
      Ho Man Tin
      Kowloon
      Hong Kong

    Requests for correction of personal data held by HA/HD may be made by letter addressing to our Departmental Data Protection Officer at the address at (ii) above.


    Charges

    A charge will be made in accordance with Section 28 of the Ordinance for supplying a copy of the personal data in compliance with a data access request. For reference purpose, photocopy black and white on A3 or A4 size paper with or without enlarging, the current charge is HK$1.50 (A4 size) or HK$1.60 (A3 size) per photocopy unless otherwise stated. (Note : the above charge is subject to revision from time to time.) If the requestor prefers the requested data to be sent by registered mail, the registered mail fee will also be charged.


    Practices

    The following are maintained to ensure compliance with the Ordinance:

  • A Central Register of requests made under the Ordinance
  • A Data Protection Log Book, as provided for in Section 27 of the Ordinance
  • Departmental Guidelines on Personal Data Privacy Management, which is a set of administrative guidelines on requirements for compliance with the Ordinance for use by all staff who have responsibility for the management of personal data systems and dealing with requests for access to or correction of personal data; and
  • A Data Access Request Form for access to personal data held by HA/HD.

    • We are committed to ensuring that our website conforms to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA requirements to the maximum extent possible. However, some multi-media contents, PDF and archive materials may not have all Level AA accessibility requirements incorporated due to technical constraints. We apologise for any inconvenience caused.

    If you have any enquiries, please email us at hkha@housingauthority.gov.hk or call the Housing Authority Hotline on 2712 2712.