Most Frequently Asked Questions

Currently, fifteen e-Services for PRH tenants are provided by Housing Authority website, thirteen of them are to be accessible by registered e-Services tenants. They are Rent Enquiry, Marking Scheme Score, Rent Smart Calculator, Change Contact Information, online application for Alterations of Landlord's Fixtures , Installation of Air Conditioner(s), "Temporary Stay" of Overseas Domestic Helper, Deletion of Household Member(s), Fixed Term Licence (Under “Well-off Tenants Policies”), Extended Stay in Public Rental Hosing Flat/ Interim Housing Unit, Conditional Temporary Stay, Declaration for Occupation Position of Household and Total Maintenance Scheme. On-line Report Abuses of Public Housing Resources and application for Fixed Term License (Under the Policy on Grant of New Tenancy) are not required to log on with e-Services Account.

• "Rent Enquiry" is the e-Service enquiry on rent payment position and rent payment history;
• "Marking Scheme Score" is the e-Service enquiry on current Marking Scheme Score;
• "Rent Smart Calculator" is the e-Service to provide an estimation of the new rent level based on the information provided due to foreseeable changes in the family size, household income and net asset value;
• "Change Contact Information" is the e-Service to update tenant's contact information;
• Alterations of Landlord's Fixtures provide online application for carrying out alteration works within the domestic unit;
• Installation of Air Conditioner(s) provides online application for installation/replacement/relocation of air-conditioner;
• "Temporary Stay" of Overseas Domestic Helper provides online application for "Temporary Stay" of overseas domestic helper during contract period;
• "Deletion of Household Member(s)" provides online application for deleting Household Member(s);
• "Fixed Term Licence" provides online application for temporary stay with Fixed Term Licence in PRH flats to meet housing need who are failed the "Well-off Tenants Policies";
• "Extended Stay in Public Rental Hosing Flat/ Interim Housing Unit" provides online application that the tenants who cannot surrender the PRH flat/ Interim Housing (IH) unit on the date specified on the notice to quit;
• "Conditional Temporary Stay" provides online application that the tenants may apply conditional temporary stay at his/her flat for the qualified person;
• "Declaration for Occupation Position of Household" provides online application of extend temporary stay for the qualified person;
• "Total Maintenance Scheme" provides on-line service to register inspection of the fixed installations belong to Housing Authority and arrange repair works when required;
• Report abuses of Public Housing Resources provides on-line service for reporting suspected tenancy abuse case; (Not necessary to log on with e-Services Account)
• "Fixed Term Licence" provides online application for temporary stay with Fixed Term Licence in PRH flats to meet housing need who are failed the Policy on Grant of New Tenancy. (Not necessary to log on e-Services Account. Applicant and family member(s) need an activated "iAM Smart+" account with digital signing function or a valid personal digital certificate for submission of application)

You can choose either the e-Services PRH Tenants account or iAM Smart mobile device to login the e-Services for PRH Tenants.

Login with the e-Services PRH Tenants account:

i) Access the e-Services for PRH Tenants in the Housing Authority website. If you do not have the e-Services for PRH Tenants account before accessing the e-Services for PRH Tenants website, you should click “Register now” option in the Landing Page the system will go to the create e-Services for PRH Tenants account page.

ii) Please enter the following information to proceed:

• either e-Payment Card Number or Username
  (You may login by your e-Payment Card Number or the Username you entered in registration)
• Password (Input is required)

Click "Login" button to proceed. This brings you to the opening menu of e-Services for PRH Tenants.

OR

Login with iAM Smart:

i) Access the e-Services for PRH Tenants in the Housing Authority website. If you do not have the e-Services for PRH Tenants account before accessing the e-Services for PRH Tenants website, you should click “Register now” option in the Landing Page the system will go to the create e-Services for PRH Tenants account page.

ii) Click “Login with iAM Smart” button in the Landing Page to open the iAM Smart page.

iii) Please open and sign in iAM Smart App on your mobile device. Click the “Scan QR Code” button to scan the QR Code at iAM Smart page.

iv) After scanning of QR Code, please authorize the e-Services for PRH Tenants login request on iAM Smart App according to the steps guideline mentioned on iAM Smart.

v) When you completed the authorization of e-Services login request, the iAM Smart page will automatically redirect to the home page of e-Services for PRH Tenants*.

*For the first-time login with iAM Smart, after scanning of QR Code, “First Time Login with iAM Smart” page is displayed.

Enter the e-Payment Card Number (9 digits Tenant Code) and“√” the check box “I understand and agree the Personal Information Collection Statement”, click “Continue” to proceed. This brings you to the “Register e-Services Account with iAM Smart” page.

Please open and sign in iAM Smart App on your mobile device, click “Authorize Now” to proceed. This brings you to “Provide personal information to e-Services PRH Tenants”, please check the HKID number and click “Confirm” to authorize the access. This brings you to the “Successfully Provided” page. Click “Confirm” to proceed. Please switch to the e-Services website.

“Register e-Services Account with iAM Smart” page will automatically redirect to registration completion page. Click “Go to the e-Services home page”. This brings you to the opening menu of e-Services for PRH Tenants.

After you have successfully login e-Services for PRH Tenants, at the top of the page, there is a "" icon, click this icon, a "Logout" option displayed then. Click the "Logout" option to logout. This brings you to the e-Services for PRH Tenants Landing Page.

i) Login to the e-Services for PRH Tenants. For details, please refer to FAQ Q2.

ii) Click the "Change Email Address" option at quick links of the page. This brings you to the "Change Email Address" page; or click the "" icon at the top of the page then click “Edit” aside the Change Email Address. This also brings you to the "Change Email Address" page.

iii) On the "Change Email Address" page, please enter the following valid information to proceed:

• New Email Address (Input is required)
• Re-enter New Email Address (Input is required)

iv) Click "Update" to proceed.

• "Change Email Address - Email Verification" page will be displayed. A verification email will be sent to your new email address. Please click the link in the verification email to verify the email address. This will bring you to the "Change Email Address" confirmation page. Your email address has been changed.

i) Login to the e-Services for PRH Tenants. For details, please refer to FAQ Q2.

ii) Click the "Change Mobile Phone Number" option at quick links of the page. This brings you to the "Change Mobile Phone Number" page; or click the "" icon at the top of the page then click “Edit” aside the Change Mobile Phone Number. This also brings you to the "Change Mobile Phone Number" page.

iii) On the "Change Mobile Phone Number " page, please enter the following information to proceed:

• New mobile phone number (Input is required)
• Re-enter new mobile phone number (Input is required)

iv) Click "Update" to proceed. "Change Phone Number - SMS Verification" page will be displayed. A verification code will be sent to your new mobile phone number. Please enter the verification code and then click "Verify". This will bring you to the "Change Mobile Phone Number" confirmation page. Your mobile phone number has been changed.

i) Login to the e-Services for PRH Tenants. For details, please refer to FAQ Q2.

ii) Click the "Change Password" option at quick links of the page. This brings you to the “Change Password” page; or click the "" icon at the top of the page then click the "Change Password" option . This also brings you to the "Change Password" page.

iii) On the "Change Password" page, please enter the following valid information to proceed:

• Current password (Input is required)
• New password (8-20 characters, with a combination of uppercase & lowercase letters, numbers and symbols)
• Re-enter new password

Click "Update" to proceed. This brings you to the "Change Password" confirmation page. Your password is changed.

In order to open a PDF file, your computer needs to have Acrobat Reader installed.

i) You must be a valid Public Rental Housing (PRH) tenant and have an e-Payment Card. You need to register for e-Services for PRH Tenants in Housing Authority website by the e-Payment Card number and check digit which are shown on your card.

ii) Click the e-Services for PRH Tenants icon. This brings you to the e-Services Landing Page.

iii) Click the link "Register now". This brings you to the "Create an e-Services tenant account". Please enter the following information:

• e-Payment Card Number (9 digits Tenant Code)
• Sign Up Method (Sign up with tenant information / Sign up via iAM Smart App)
• “√” the check box I understand and agree the Personal Information Collection Statement

Click “Continue” to proceed.

For Sign up with tenant information

iv) "Step 1 - Tenant verification" is displayed. Please enter the following information:

• e-Payment Card Check Digit (Check digit is last 2 digits on the back of e-payment card)
• Partial HKID of Principal Tenant (Alphabets and first 3 digits of HKID)
• Verification Method (press either Visual or Audio)
• Please select the below images to match the verification code (For visual option, select the correct image; for audio option, press Play button, then enter the code you heard.)

Remarks: If you fail to register for 3 times, you are not allowed to register with the same e-Payment Card No. for the next 10 minutes.

Click "Next" to proceed. This brings you to Step 2.

v) "Step 2 - Setup account information" is displayed. Please enter the following information:

• Username (Optional, 6-30 characters, including alphabets and numbers)
• Password (8-20 characters, with a combination of uppercase & lowercase letters, numbers and symbolsincluding alphabets and numbers)
• Re-enter password
• Account verification (Selection either of email or SMS is required)
• Email address (Input is required for email verification)
• Re-enter email address (Input is required for email verification)
• Mobile phone number (Input is required for SMS verification)

Click "Next" to proceed. This brings you to Step 3.

vi) "Step 3 - Confirm account information" is displayed. Please check your account information and click "Create my account" to proceed. This brings you to Step 4.

vii) "Step 4 - Verify email address/mobile phone number" is displayed. For email verification user, an email with verification link will be sent to your registered email account. Please click the link to activate the registered account. For SMS verification user, a SMS with 4-digit verification code will be sent to your registered mobile phone number. Please input 4-digit verification code to complete the registration process. Verification code will be expired after 24 hours.

viii) "Step 5 - Verification Completed" is displayed. The registration process of your e-Services account for PRH tenants is completed.

Or

For Sign up via iAM Smart App:

iv) Please open and sign in iAM Smart App on your mobile device. Click the “Scan QR Code” button to scan the QR Code at iAM Smart page.

v) After scanning of QR Code, please authorize the e-Services for PRH Tenants login request on iAM Smart App according to the steps guideline mentioned on iAM Smart.

vi) When you completed the authorization of e-Services login request, the iAM Smart page will automatically redirect to the “First Time Login with iAM Smart” page.

vii) Enter the e-Payment Card Number (9 digits Tenant Code) and“√” the check box “I understand and agree the Personal Information Collection Statement”, click “Continue” to proceed. This brings you to the “Register e-Services Account with iAM Smart” page.

viii) Please open and sign in iAM Smart App on your mobile device, click “Authorize Now” to proceed. This brings you to “Provide personal information to e-Services PRH Tenants”, please check the HKID number and click “Confirm” to authorize the access. This brings you to the “Successfully Provided” page. Click “Confirm” to proceed. Please switch to the e-Services website.

ix) “Register e-Services Account with iAM Smart” page will automatically redirect to registration completion page. This brings you to the opening menu of e-Services for PRH Tenants. The registration of your e-Services tenant account has been registered and activated.

As the "iHousing" user (i.e. HA mobile application) can use the same account login the "e-Services for PRH Tenants", if you have registered a "iHousing" account, the "e-Services for PRH Tenants" will show the message of "This e-payment card no. has been registered already.". You may login the "e-Services for PRH Tenants" by the "iHousing" account. If you forgot the password of the "iHousing" account, you may click "Forgot password" to reset your password".

Yes.

i) On the e-Services for PRH Tenants Page, click the "Forgot Password" link. This brings you to the "Reset e-Services Tenant account password" page. "Step 1 - Tenant verification" is displayed. Please enter the following information:

• e-Payment Card Number (9 digits Tenant Code)
• e-Payment Card Check Digit (Check digit is last 2 digits on the back of e-payment card)
• Partial HKID of Principal Tenant (Alphabets and first 3 digits of HKID)
• Verification Method (press either Visual or Audio)
• Please select the below images to match the verification code (For visual option, select the correct image ; for audio option, press Play button, then enter the code you heard.)

Click "Next" to proceed. This brings you to Step 2.

ii) "Step 2 - Confirm account information" is displayed. If you have registered both email address or mobile phone number to your account, you may choose either email or SMS as verification means; If you have registered iAM Smart account, you may choose iAM Smart App as verification means, system will automatically send the verification message to the iAM Smart App on your mobile device.

Please check your account information and click "Next" to proceed. This brings you to Step 3.

iii) Verification means:

Choose Email or SMS as verification means:

"Step 3 - Email verification/ Mobile verification" is displayed. For email verification user, an email with a password reset link will be sent to your registered email address. Please click the link to reset your password. For SMS verification user, a SMS with 4-digit verification code will be sent to your registered mobile phone number. Please input the code to reset your password. This brings you to Step 4.

Choose iAM Smart App as verification means:

Click “Next” button to open the iAM Smart page. Please open and sign in iAM Smart App on your mobile device. Click the “Scan QR Code” button to scan the QR Code at iAM Smart page. After scanning of QR Code, please authorize the e-Services for PRH Tenants login request on iAM Smart App according to the steps guideline mentioned on iAM Smart.

When you completed the authorization of e-Services login request, the iAM Smart page will automatically redirect to the“Register e-Services Account with iAM Smart” page. Please open and sign in iAM Smart App on your mobile device, click “Authorize Now” to proceed. This brings you to “Provide personal information to e-Services PRH Tenants”, please check the HKID number and click “Confirm” to authorize the access. This brings you to the “Successfully Provided” page. Click “Confirm” to proceed. Please switch to the e-Services website. “Register e-Services Account with iAM Smart” page will automatically redirect to “Reset Password” page.

iv) "Step 4 - Reset Password" is displayed. Please check the e-Payment Card Number and enter the following information:

• New Password (8-20 characters, with a combination of uppercase & lowercase letters, numbers and symbols)
• Re-enter New Password

Click "Finish" to proceed. This brings you to "Step 5 - Password reset complete". Your password is reset successfully.

i) To receive the verification SMS:

• Please check whether your mobile phone network is valid.
• Please check whether your registered mobile phone number is valid on the verification page. If it is valid, click "Resend" verification code.
• If you still cannot receive verification SMS or the registered mobile phone number is invalid, please contact your Estate Management Office for assistance.

ii) To receive the verification e-mail:

• Please check whether your registered e-mail address is valid on the verification page. If it is valid, click "Resend" verification email.
• If you still cannot receive the verification email or your registered email address is invalid, please contact your Estate Management Office for assistance.

i) Login to the e-Services for PRH Tenants. For details, please refer to FAQ Q2.

ii) Click the "Change Username" option at quick links of the page. This brings you to the "Change Username" page; or click the "" icon at the top of the page then click “Edit” aside the Change Username. This also brings you to the "Change Username" page.

iii) On the "Change Username" page, please enter the following information to proceed:

• New username (6-30 characters, including alphabets and numbers)
• Re-enter new username

Click "Update" to proceed. This brings you to the "Change Username" confirmation page. Your username is changed.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants opening menu, click "Rent Enquiry" option or link. It brings you to "Rent Enquiry" page.

The first part of the page is the residential address of the tenant.

The second part is the section of "Rent Payment Position". It displays the following information of the login tenant:

• Monthly payable amount
• Data upload cut-off date (as at date)
• Rental position: Pre-pay, outstanding balance or zero balance.

The third part is the section of "Rent Payment Records of Recent Six Months". It displays the following payment history of the login tenant:

• Payment Date
• Particular Detail
• Payment Method
• Amount

The fourth part is Remarks.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants opening menu, click "Enquiry" option and click "Marking Scheme Score" option. It brings you to "Marking Scheme Score" page.

The first part of the page is the residential address of the tenant.

The second part is the scores deducted in MSS. It displays the following information of the login tenant:

• Offense Date
• Offense Item
• Score Recorded

The third part is Remarks.
The fourth part is hyperlinks to the MSS policy.

iii) Please note that only the effective scores deducted in MSS can be displayed. Effective warnings are not displayed.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Rent Smart Calculator" option or link. It brings you to "Rent Smart Calculator" page.

The first part is Basic Information. You will be asked four questions in maximum to determine if you are under the exemption categories as below:

• All family members are over 60 years old
• All family members are Comprehensive Social Security Assistance recipients;
• All family members are receiving Social Welfare Department's disability allowance; or
• Household is on shared tenancy.

In the second part, you will be asked to confirm if any family members own any portion of private domestic property in Hong Kong.

On the other hand, you are required to proceed Income Entry by inputting family size and monthly family income (HKD). If your family income does not exceed the upper limit in effect, system will bring you to Asset Entry.

In the Asset Entry, system will ask you to input your family asset (HKD). If your family size is 1 to 3, system will enquire whether all your family members are 55 years old or above for assessment purpose.

If system finds your family members owned private domestic property, or your family income / family asset over the upper limit in effect, system will bring you to "Others" - to see whether any family members are receiving disability allowance from Social Welfare Department so as to assess your eligibility in living in PRH, or/and estimated rent level.

If both your family income and asset do not exceed the upper limit in effect, system will give you the estimated rent level.

In addition, if system calculated result shows that the estimated rent level is lower than your current rent level, you will be asked to input family incomes and assets for the latest 3 months. Based on the information you have entered, the system will preliminarily assess if you are eligible to pay at lower rent level.

Yes, except for Interim Housing leased under the Fixed-term Occupation Licence/ Temporary Occupation Licence.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants opening menu, click "Change Contact Information" of the page. This brings you to the "Change Contact Information" page.

The first part of the page is to update your primary contact information.

The second part of the page is to update your secondary contact information.

The third part of the page is to update your email address and select your preference for receiving messages from Housing Authority.

iii) Click "Edit" button to proceed. This brings you to the "Change Contact Information" page.

iv) On the "Change Contact Information " page, click "Update" and “Confirm” button to confirm the change for your contact information.

The updated contact information would be effected instantly. On the same day you can login to e-Services and check your contact information by clicking the "Change Contact Information".

You can only remove either your primary or secondary contact information in e-Services. If you want to remove all of your contact information, please approach your respective estate office.

Home, office and mobile numbers are acceptable. Please provide home or mobile number in primary contact number and provide home, mobile or office number in secondary contact number.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants menu, click "On-line Applications", click "Alterations of Landlord's Fixtures" link. It brings you to "Alterations of Landlord's Fixtures" page.

iii) Please input the following valid information to proceed:

• Partial HKID of the Principal Tenant (Input is required)
• Date of Birth of the Principal Tenant (Input is required)
• “√” the check box I understand and agree the Personal Information Collection Statement

Click "Confirm" button to proceed. This brings you to the next step.

Please note that if you fail to input correct verification information against HKHA's records for 3 consecutive times, you will be barred from submitting any application through e-Services for the next 30 minutes.

“Step 1” Permitted Landlord’s Fixtures

Please read the permitted landlord’s fixture item. If your fixtures did not fall into this category, press “Next” button to proceed step 2.

“Step 2” Prohibited Landlord’s Fixtures

Please read the prohibited landlord’s fixture item. And put “√” in the check box showing you agree the statement related to prohibited alteration works.

Press click “Next” button to proceed step 3 or “Back” button to return previous step.

“Step 3” Proposed Landlord’s Fixtures

"Alterations of Landlord's Fixtures" page would be displayed, please read the categorization table and the notes carefully. Please note that only category "B" fixtures are allowed to be applied for alteration. Please click "Next" button to Step 4 or click "Back" to return to the previous step.

Please enter or click the following valid information to proceed:

• Enter the name of the principal tenant (Input is required)
• Click at least one item under the "Proposed Alterations to landlord’s fixtures" table (Input is required)

Please click "Next" button to proceed step 4 or "Back" to return previous step.

“Step 4” Tenant's Undertaking

Please read the terms carefully and put “√” in the check box showing that you have fully understood and accepted the terms as stated.

Please click "Next" button to proceed step 5 or "Back" to return previous step.

“Step 5” Contact Information

The following contact information is recorded in the HKHA system. Please update if required. HKHA will base on this contact information to contact the applicant and sending e-mail notifications.

• Primary Contact Name
• Primary Contact Number
• Secondary Contact Name
• Secondary Contact Number
• Email Address

If you have changed the contact information in this page, a box will be shown asking your discretion on whether the changes will update the tenancy records in the Housing Authority. Click "Yes" button to confirm the amendment made will update the tenancy record or click "No" to confirm the given contact information is only for this application.

Please click "Next" button to proceed step 6 or "Back" to return previous step.

“Step 6” Confirmation

iv) A confirmation page will be displayed. Please verify the application details by checking the following information:

• Name of the Principal Tenant
• Address
• Proposed Alteration Fixture selected
• Tenant's Undertaking; and
• Contact Information

If the information is correct, click "Confirm" to proceed. This brings you to the result page. Or click “Back” to return step 5.

v) Your application is generated successfully with the "Reference Number" and "Submission Date/Time" generated.

Please note that you will receive an e-mail to acknowledge receipt of your application for alterations of landlord's fixtures.

You may like to save this page in PDF format by clicking the "Save" button or print the application by clicking the "Print" button. Press the "Quit" button to return to the main menu.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants opening menu, click "On-line Applications"option, click "Installation of Air Conditioner(s)" option . It brings you to "Installation of Air Conditioner(s)" page.

iii) Please input the following valid information to proceed:

• Partial HKID of Principal Tenant (Input is required)
• Date of Birth of Principal Tenant (Input is required)
• “√” the check box I understand and agree the Personal Information Collection Statement

Click "Confirm" button to proceed.

Please note that if you fail to input correct verification information against HKHA's records for 3 consecutive times, you will be barred from submitting any application through e-Services for next 30 minutes.

iv) This brings you to the "Installation of Air Conditioner(s)" page

“Step 1” Confirmation of tenant’s information

Please enter or click the following valid information to proceed:

• Name of Principal Tenant (Input is required);

Please click "Next" button to proceed step 2.

“Step 2” Information of installed air-conditioner(s)

Please enter or click the following valid information to proceed:

• Enter the number of Window type and/or Split type air conditioner(s) is/are installed.
• Enter the details of the installed air conditioner(s).

Please click "Next" button to proceed step 3 or "Back" to return previous step.

“Step 3” Information of new installation air-conditioner(s)

Please enter or click the following valid information to proceed:

• Enter the number of Window type and/or Split type air conditioner(s) is/are installed.
• Enter the details of the installed air conditioner(s).

Please click "Next" button to proceed step 4 or "Back" to return previous step.

“Step 4” Tenant’s Undertaking

Please read the following terms carefully and put a tick against the check box showing that you have fully understood and accepted the terms as stated.

Please click "Next" button to proceed step 5 or "Back" to return previous step.

“Step 5” Contact Information

The following contact information is recorded in the HKHA system. Please update if required. HKHA will base on this contact information to contact the applicant and sending e-mail notifications.

• Primary Contact Name
• Primary Contact Number
• Secondary Contact Name
• Secondary Contact Number
• Email Address

If you have changed the contact information in this page, a box will be shown asking your discretion on whether the changes will update the tenancy records in the Housing Authority. Click "Yes" button to confirm the amendment made will update the tenancy record or click "No" to confirm the given contact information is only for this application.

Please click "Next" button to proceed step 6 or "Back" to return previous step.

“Step 6” Confirmation

v) A confirmation page will be displayed. Please verify the application details by checking the following information:

• Tenant Name;
• Air-Conditioner(s) installed details in Step 2;
• New installation Air-Conditioner(s) details in Step 3;
• Tenant's Undertaking; and
• Contact Information

If the information is correct, click "Confirm" to proceed. This brings you to the result page.

vi) Your application is submitted successfully with the "Reference Number" and "Submission Date/Time" generated.

Please note that you will receive an e-mail to acknowledge receipt of your application for Installation of Air Conditioner(s).

You may like to save this page in PDF format by click "Save" button or print the application by click the "Print" button. Press "Quit" button to the main menu.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for PRH Tenants opening menu, click "On-line Applications", ""Temporary Stay" of Overseas Domestic Helper" option or link. It brings you to ""Temporary Stay" of Overseas Domestic Helper" page.

iii) Please input the following valid information to proceed:

• Partial HKID of Principal Tenant (Input is required)
• Date of Birth of Principal Tenant (Input is required)
• “√” the check box I understand and agree the Personal Information Collection Statement

Click "Confirm" button to proceed. This brings you to the next step.

Please note that if you fail to input correct verification information against HKHA's records for 3 consecutive times, you will be barred to submitting any application through e-Services for next 30 minutes.

“Step 1” Eligibility Criteria & Notes of Application

"Temporary Stay of Overseas Domestic Helper" page will be displayed, please read Part I "Eligibility Criteria" and Part II "Notes of Application" carefully.

Please put a “√” in the box to indicate that you have fully understood and accepted all terms and conditions listed in Part I and II of this application.

Please click "Next" button to proceed step 2.

“Step 2” Personal Data of the Applicant

Please enter the following valid information to proceed:

• Name of Principal Tenant (Input is required);
• Select a reason that an overseas domestic helper is needed (Input is required);
• Enter the name of the overseas domestic helper (Input is required);
• Select either the HKIC or Passport document type of the helper (Input is required); and
• Enter the HKIC number or Passport number of the helper (Input is required).
• Please browse and upload support document(s) (HKIC/Passport image copy) image(s) in PDF/JPEG format. (At least one document is required. File size limit is 1MB).

Please click "Next" button to proceed step 3 or "Back" to return previous step.

“Step 3” Declaration of the Applicant

• Please read all the items under "Declaration of the Applicant" and check on the box if you understand and accept all the terms and conditions (Input is required);
• Please click "Next" button to proceed step 4 or "Back" to return previous step.

“Step 4” Contact Information

The following contact information is recorded in the HKHA system. Please update if required. HKHA will base on this contact information to contact the applicant and sending e-mail notifications.

• Primary Contact Name
• Primary Contact Number
• Secondary Contact Name
• Secondary Contact Number
• Email Address

If you have changed the contact information in this page, a box will be shown asking your discretion on whether the changes will update the tenancy records in the Housing Authority. Click "Yes" button to confirm the amendment made will update the tenancy record or click "No" to confirm the given contact information is only for this application.

Please click "Next" button to proceed step 5 or "Back" to return previous step.

“Step 5” Confirmation

iv) A confirmation page will be displayed. Please verify the application details by checking the following information:

• Name of the Principle Tenant;
• Reason that an overseas domestic helper is needed;
• Name of the overseas domestic helper;
• HKIC or Passport document type of the helper;
• HKIC/Passport number;
• File name(s) of the uploaded document (HKIC/Passport image copy) image(s);
• Declaration of the Applicant; and
• Contact Information.

If the information is correct, click "Confirm" to proceed. This brings you to the result page. Your application is submitted successfully with the "Reference Number" and "Submission Date/Time" generated.

Please note that you will receive an e-mail to acknowledge receipt of your application for "Temporary Stay" of Overseas Domestic Helper.

You may like to save this page in PDF format by click "Save" button or print the application by click the "Print" button. Press "Quit" button to the main menu.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Enquiry", and click " Application Status and Related Information" option . It brings you to "Enquiry of Application History and Related Information" page.

iii) In the "Enquiry of Application Status and Related Information" page, you may enter the following search criteria to find your submitted application(s).

• Application Reference Number.
• Choose "Type of Application".
• Submission Date range.

At least one of the criteria above must be entered.

To begin search, click "Search" button and the "Search Result" table will be shown on the bottom.

Remark: Only allow to enquire 180 days application status

iv) To view a particular application, click the chosen application on the "Select" column and Click "View" button on the bottom of the list.

v) After the Click "View" button, then the following information will be displayed:

• Type of Application;
• Reference Number;
• Transaction Date/Time;
• Application Details;
• Application Status;
• Approval/Rejection Date;
• Link to review the Approval/Rejection email; and
• Related document/Attachment.

vi) To view the "Approval" or "Rejection" email, click the link. To view the "Related Document", click the link. To go back to the search result page, click the "Back" button.

vii) After you click the "Approval" or "Rejection" email link, the "Approval" or "Rejection" email page will be displayed. To save the email in PDF format, click "Save" button. To print the email, click "Print" button. To go back to the previous page, click "Back" button.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Estate List " link. It brings you to "List of estate for the programme" page.

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Inspection Appointment" option.

iv) In the "Inspection Appointment" menu, click "New Appointment" option.

v) It brings you to "New Appointment Step 1" page. "Step 1: Choose an appointment time range" is displayed with the following valid information.

• Please choose “time slot” (Selection is required)

Click "Next" button to proceed. This brings you to Step 2.

vi) "Step 2 : Contact Information" is displayed with the following valid information:

• Contact Name (Input is optional)
• Contact Number (Input is optional)

Click "Next" button to proceed. This brings you to Step 3.

vii) "Step 3 : Confirm appointment" is displayed. Please check whether the information correct or not.

• Address
• Inspection Date
• Inspection Time
• Contact Name
• Contact Number

If the information is correct, click "Confirm" to proceed. Your Inspection Appointment created successfully if the result page displays "Step 4 : Appointment Success".

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option .

iii) In the "Total Maintenance Scheme" menu, click "Inspection Appointment" option .

iv) In the "Inspection Appointment" menu, click "Change Appointment" option.

v) It brings you to "Change Appointment Step 1" page. "Step 1 : Choose a new time range for appointment" is displayed with the following valid information:

• Please choose an appointment to change (Selection is required)
• Please choose a new “Time Slot” (Selection is required)

Click "Next" button to proceed. This brings you to Step 2.

vi) "Step 2 : Contact Information" is displayed with the following valid information:

• Contact Name (Input is optional)
• Contact Number (Input is optional)

Click "Next" button to proceed. This brings you to Step 3.

vii) "Step 3 : Confirm amend appointment" is displayed. Please check whether the information correct or not.

The first part is existing appointment information.

• Appointment Number
• Inspection Date
• Inspection Time
• Status

The second part is new appointment data and time.

• Address
• Inspection Date
• Inspection Time
• Contact Name
• Contact Number

If the information is correct, click "Confirm" to proceed. Your Inspection Appointment amended successfully if the result page displays "Step 4 : Appointment amended successfully".

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Inspection Appointment" option.

iv) In the "Inspection Appointment" menu, click "Cancel Appointment" option.

v) It brings you to "Cancel Appointment Step 1" page. "Step 1 : Choose an appointment to cancel" is displayed with the following valid information:

• Please choose the appointment that available for cancel (Selection is required)

Click "Next" button to proceed. This brings you to Step 2.

v) "Step 2 : Confirm cancel the appointment" is displayed. Please check whether the information correct or not.

• Appointment Number
• Address
• Inspection Date
• Inspection Time

If the information is correct, click "I confirm to cancel this appointment" checkbox and then click "Confirm" to proceed. Your Inspection Appointment is cancelled successfully if the result page displays "Step 3 : Appointment cancelled successfully".

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Inspection Appointment" option.

iv) In the "Inspection Appointment" menu, click "View Appointment" option. And it displays the following information:

• Appointment Number
• Inspection Date
• Inspection Time
• Status

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Repair Work" option.

iv) In the "Repair Work" menu, click "View Appointment" option. And it displays the following information:

• Appointment Number
• Appointment Date
• Appointment Time
• Status

v) Please select Repair Work Appointment and then click "Next" button to proceed. This brings you to the page which displays the detail of appointment.

The first part is Repair Work Record. It displays the following information:

• Appointment Number
• Address
• Appointment Date
• Appointment Time

The second part is Repair Work Items. It displays the following information:

• Location
• Repair Work Order Items
• Work Item

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Repair Work" option.

iv) In the "Repair Work" menu, click "View Progress" option. It displays the following information:

The first part is Fitters' Work Items. It displays the following information:

• Location
• Repair Work Order Items
• Work Item
• Status

The second part is Repair Work Order Items. It displays the following information:

• Location
• Repair Work Order Items
• Work Item
• Status
• Tenant-To-Pay

i) To login, follow the same procedure as described in FAQ Q2.

ii) In the e-Services for tenant opening menu, click "Total Maintenance Scheme" option.

iii) In the "Total Maintenance Scheme" menu, click "Repair Work" option.

iv) In the "Repair Work" menu, click "Cancel Appointment" option.

v) It brings you to "Cancel Appointment Step 1" page. "Step 1 : Choose an appointment to cancel" is displayed with the following valid information:

• Please choose the appointment that available for cancel (Selection is required)

Click "Next" button to proceed. This brings you to Step 2.

vi) "Step 2 : Confirm cancel the appointment" is displayed. Please check whether the following information correct or not.

• Appointment Number
• Address
• Appointment Date
• Appointment Time

If the information is correct, click "I confirm to cancel this appointment" checkbox and then click "Confirm" to proceed. Your Repair Work Appointment is cancelled successfully if the result page displays "Step 3 : Appointment cancelled successfully".

i) Please make sure the following necessary items were ready. You are:

• Registered to MyGovHK and obtained an active MyGovHK account
• Registered to Housing Authority e-Services for Public Rental Housing Tenants account with
• • active e-Payment Card number/ Username
• Passwords of MyGovHK and Housing Authority e-Services for Public Rental Housing Tenants account

• If you are a Public Rental Housing tenant, please refer to FAQ Q8 "How to register my e-Services account for PRH Tenants?" and FAQ Q11 "I forget the password. So, I cannot login to e-Services for PRH Tenants. How to reset my password?" for details.

ii) Login to MyGovHK with your MyGovHK account and Click to "My Online Services". Click "Full List of Online Service" tab and then Click "Housing & Social Services".

iii) Please click "Access Housing Authority e-Services for Public Rental Housing Tenants "

iv) If the message "Pop-up blocked. To see the pop-up or additional options Click here" on the top of the screen, please click "here" and click "Always Allow Pop-ups from This Site?" and re-do the steps ii) and iii).

v) Access the "MyGovHK and Housing Authority e-Services for Public Rental Housing Tenants account integration" landing page. Please read the steps to perform the service linkup and click "Continue" to proceed to the step 1 - Authentication.

vi) Step 1 - Authentication page.

• Please enter the following information to proceed:
  • either e-Payment Card Number or Username (You may login by your e-Payment Card Number or the Username you entered in registration)
    
  • Password (Input is required)
•  
• Then, Click "Continue "and "Authenticate " " button to proceed. This brings you to the Step 2 - Confirmation page.

vii) Step 2 - Confirmation page.

• Please check the correctness of your e-Payment card number or Username. Please click "Confirm" to confirm.
•  
• The [Step 3 - Acknowledgement] page will be shown after confirmation.

viii) Step 3 - Acknowledgement page.

• This page indicates that your linkup request was completed. If you like to print or save this page, please click "Print" or "Save" respectively. To continue access e-Services for PRH Tenants, please click "Access e-Services" to the e-Services for PRH Tenants page.

There are 2 ways to perform delink. They are:

i) From MyGovHK web page

• Logon the MyGovHK
• Click My Online Service
• Click "Edit" and then click "Delink" button to link Access Housing Authority e-Services for Public Rental Housing Tenants
• A pop-up confirmation dialog will be displayed to user, simply press "Yes" button to confirm the delink request.
•  
• ** The status on "Check MyGovHK link up status and Delink" page will not be reflected in real-time. It takes approximately 5 minutes to update the status in e-Services page.

ii) Delink from Housing Authority e-Services for Public Rental Housing Tenants web page

• Logon to the Housing Authority e-Services for Public Rental Housing Tenants as usual
• Click " link up Account”, then click "MyGovHK" button, This brings you to "Check MyGovHK link up status and Delink" page
• On the "Check MyGovHK link up status and Delink" page, Click "Delink" button.
• On the "Check MyGovHK link up status and Delink" confirmation page, Click " Confirm Delink" button.

No, only Principal tenant can use “iAM Smart” to login “iHousing”.

i) Please make sure the following necessary items were ready. You are:

• Public Rental Housing principal tenant registered iAM Smart account and sign in iAM Smart App
• This Public Rental Housing tenant e-Payment Card Number

ii) Click " link up Account”, then click " iAM Smart " button, This brings you to " iAM Smart linkup status " page

• On the "iAM Smart linkup status" page, Click "Link up" button.
• On the “Link up with iAM Smart” page, “You will navigate away from this page. Are you sure whether you want to link up your e-Services account with iAM Smart?” will be displayed. Then click “confirm” button to next step.

iii) e-Services website will redirect to the iAM Smart page. Please open and sign in iAM Smart App on your mobile device. Click the “Scan QR Code” button to scan the QR Code at iAM Smart page.

iv) After scanning of QR Code, please authorize the e-Services for PRH Tenants login request on iAM Smart App according to the steps guideline mentioned on iAM Smart.

v) When you completed the authorization of e-Services login request, the iAM Smart page will automatically redirect to the“Register e-Services Account with iAM Smart” page. Please open and sign in iAM Smart App on your mobile device, click “Authorize Now” to proceed. This brings you to “Provide personal information to e-Services PRH Tenants”, please check the HKID number and click “Confirm” to authorize the access. This brings you to the “Successfully Provided” page. Click “Confirm” to proceed. Please switch to the e-Services website.

vi) “Register e-Services Account with iAM Smart” page will automatically redirect to registration completion page. Click “Go to the e-Services home page”. This brings you to the opening menu of e-Services for PRH Tenants.

i) Delink from Housing Authority e-Services for Public Rental Housing Tenants web page

• Click " link up Account”, then click "iAM Smart" button, This brings you to " iAM Smart linkup status " page
• On the " iAM Smart linkup status " page, Click "Delink" button.
• On the " iAM Smart linkup status " confirmation page, Click "Confirm" button.